ジョンソン･エンド･ジョンソン：Director, APAC, Business Process Owner - Global CRM Transformation
仕事内容
Key responsibilities (summary)
• End-to-end program ownership for CRM in APAC: strategy, roadmap,
sequencing, execution, scale, and value realization.
• Serve as the Commercial Designated Responsible Individual (DRI) for CRM in
APAC and collaborates closely with Global TMO and across regions.
• Define and own APAC product strategy, prioritization, and single APAC backlog
with clear acceptance criteria and localization requirements.
• Approve APAC-level market sequencing, scope decisions, and go/no-go
escalations; establish and apply readiness criteria.
• Lead migration strategy and design closely partners with Technology team
including data migration, integrations, cutover, pilot validation, and post-cutover
support.
• Establish and run APAC governance (steering committee, working groups,
escalation path) and represent APAC in global forums.
• Coordinate cross-functional delivery in partnership with business technology
across Markets Commercial, Medical, Commercial Excellence, Legal, Regional
and Market IT, and external vendors/system integrators.
• Drive adoption, training, change management, and sustainment strategies
across markets (enable market leads and Associate Directors to execute).
• Define, track, and report APAC KPIs for CX, adoption, data quality, operational
efficiency, and commercial metrics.
• Manage risk, compliance, and regulatory signoffs for APAC deployments; ensure
privacy and localization requirements are met.
• Manage APAC vendor/SI relationships for program delivery and performance;
escalate contractual, resourcing, or budget issues to VP Commercial Excellence
as needed.
• Own APAC CRM program budget governance: manage the regional business
budget, work with finance partner to track spend vs. plan, and ensure benefits
realization aligns to investment.
• Accountable for intervening when delivery, adoption, or outcomes fall short,
including resetting plans, revising sequencing, reallocating resources, or directly
resolving market or functional blockers.
応募資格(必須経験など)
Required qualifications
• 10+ years of product or program leadership
• Demonstrated delivery of multi-market CRM/CX consolidations or migrations.
• Proven executive stakeholder influence.
• Strong understanding of field execution and CRM platforms, integrations, APIs,
and data governance best practices.
• Experience navigating localization, privacy, and regulatory requirements across
APAC markets.
• Excellent English communication skills; additional regional languages
advantageous.
• Comfortable operating as the program owner who drives outcomes through
governance and influence.
Preferred qualifications
• 3+ years operating in APAC regional roles.
• Experience with platform consolidations across 4+ markets in APAC.
• Practical experience with CRM platform(s) & customer engagement
• Prior experience leading migration cutovers in complex regulatory environments.