ジョンソン･エンド･ジョンソン：Associate Director APAC - Business Process Governance & Adoption - Global CRM Transformation
仕事内容
At Johnson & Johnson Innovative Medicine, what matters most is bringing our innovations one step closer to the patients we serve. We focus on treating, curing, and preventing some of the world’s most complex and serious diseases. To do this well, we must continually improve how our teams work, how they engage customers, and how technology supports those interactions.
This role plays a critical part in strengthening our commercial and medical capabilities by shaping clear business processes, driving adoption of CRM platforms, and ensuring these tools deliver real value for markets and end users. Projects and ways of working will continue to evolve as business needs change, requiring flexibility, strong collaboration, and a user‑first approach.
This job requisition is for two distinct Associate Director positions one focused on business process & governance and one focused on changed & adoption. Candidates may be considered for either based on their experience and alignment with the role.
応募資格(必須経験など)
Qualifications / Requirements:
• Minimum 8 years of experience, preferably from a pharmaceutical company
• Significant experience in CRM, digital platforms, or customer engagement transformations
• Solid background in either: Business process design, governance, or operating model definition and/or Large scale system implementation, change management, or adoption leadership
• Experience working across multiple countries or regions in a matrixed organisation
• Ability to lead complex discussions, make clear decisions, and influence senior partners
• Strong analytical and problem solving skills, with a user centred perspective Comfort working closely with technology teams without needing to be a technical specialist
• Proficient in English communication skills
• Experience supporting or being involved in the Japan market will be an added advantage