【JPモルガン証券】Securities Services - Investment Middle Office Services - Client Operations Associate
仕事内容
As a Client Operations Associate within Investment Middle Office Services, you will be the single-point-of-contact for all client interactions including query management, escalations and projects to help clients navigating the firm. You will also partner with internal stakeholders to ensure all client SLA’s are met with high standard of services, monitoring resiliency and focusing on trend analysis and process improvement.
応募資格(必須経験など)
Required qualifications, capabilities, and skills
• University degree or above
• Minimum 5 years’ experience in markets as trade/marketing support or related securities services business line with a focus on client service
• Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or
• Subject matter expertise in Equities, Fixed Income, Cash Markets, OTCs, Exchange Traded Derivatives and general trade lifecycle
• Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
• Candidate must have a control focused agenda, and a thorough understanding of program/project risk
• As this role will have regular client facing involvement and engagement with senior staff in all areas of Investor Services, the person in this role must be confident, articulate and able to represent J.P. Morgan in front of clients.
• Professional working proficiency in Japanese and English language, strong oral and written communication and presentation skills are required.