【バンク・オブ・アメリカ】Assistant Vice President, Technology Support Consultant, Employee Technology Support
仕事内容
This job is responsible for supporting users in an elevated desktop support role. Key responsibilities include acting as a seasoned contributor on a local/national level to perform complex technical problem resolution of operating systems, applications, and hardware. Key responsibilities include effectively supporting organizational initiatives to find efficient solutions to large scale operating problems and communicating technical information to clients and partners with care and empathy
Responsibilities:
Supports execution of the day-to-day restoration of incidents and work orders for hardware and software and ensures adherence to agreed upon service levels
Facilitates the resolution of reactive and proactive problems throughout the service lifecycle and follows incident and service management processes
Interfaces between end users and third party hardware vendors to resolve hardware dispatch tickets
Acts as a Subject Matter Expert (SME) in support of enterprise and Line of Business (LOB) products and functions, including corporate mobility and business continuity support
Partners with peer technology support teams, including product managers, desktop engineering, application support, and problem management teams to improve processes and communications
Drafts procedures and documentation for application support knowledge management
Contributes to high level organizational operating systems, applications, and hardware initiatives, ensuring timely and successful completion
応募資格(必須経験など)
Required Skills:
Hardware Knowledge: Proficient in troubleshooting and repairing Desktop, Laptop and Thin Client
Operating System: Expertise in Windows 10, 11, iOS, iPadOS for installation and maintenance
Networking: Basic knowledge of network configuration, TCP/IP, Firewall and troubleshooting connectivity issues
Security: Understand data loss protection, encryption and cybersecurity best practices
Customer Service: Strong communication skills, ability to simplify complete technical terms into understandable language for our customer
Software Management: skills for installing, updating, troubleshooting and maintaining software applications and security patches
Virtualization: familiarity with virtual machines
Availability for ad-hoc work after hours and on weekends where necessary
Desired Skills:
Bachelor degree holder in Computer studies or IT related disciplines
Experience in trading and banking desktop support, and supporting banking applications an advantage.
English and Japanese communication capability at business level