【フィデリティ投信】Client Services Senior Manager（11月30日締切）
仕事内容
This position plays a critical role of providing outstanding client services and solutions for clients to achieve our Purpose (working together to build a better financial future) and key areas of activity include leading the development of client service strategies by co-working with stakeholders and helping the team Head for managing all aspects of team members.
Key responsibilies for this role are
• Daily account monitoring for large institutional accounts.
• Handle day-to-day service requests and inquiries, translation and collaborating with various teams
• Manage change activities for clients, such as; On-/off boarding project, Legal document updates, In-specie transition
• Administration tasks such as client invoice, cash management and report dispatch
• Participate global projects as SME
• Review and Sign-off materials.
• Play a role of central point of contact in the case of happening risk event.
• Contribute to the development of junior staff to improve overall product knowledge and client service capabilities.
• Help the Head of Client Services via managing day to day responsibility of the team and all work-flow.
応募資格(必須経験など)
About you
• Minimum of 5-8 years experience in asset management industry - understanding of the asset management industry and relevant knowledge such as regulation and market practive
• Solid business communication skills; verbal and written fluency in English required.
• Strong commitment to achieve and resolve the difficulties and deliver high quality client services
• Accuracy and attention to detail in all aspects of service delivery, documentation and reporting
• Team player with an ability to communicate effectively at all levels, with good rapport building skills
• An inquisitive mind, a love of solving problems and building solutions
• Ability to be flexible, follow tight deadlines, organize and prioritize work