【Amazon】Manager, Account Management, Amazon Business Services
仕事内容
https://www.amazon.jobs/jp/jobs/2906208/manager-account-management-amazon-business-services
Key job responsibilities
• Lead and supervise team of account managers who own relationships with service providers.
• Create best practices through SOP creation and playbook enhancements to improve customer experience and accelerate customer adoption of service solutions
• Proactively identify, deep dive, and resolve issues that may impair the team’s ability to meet performance and growth goals.
• Collaborate with Business, and Product teams to triage issues, track progress on program improvements, and create internal and external communications collateral
• Run and contribute to cadenced reporting and narrative (WBR, QBR) including identifying callouts, metric bridges, action items and are able to present them effectively to Directors
• Make prioritization and trade-off decisions balancing external customer experience, business priorities, and resource constraints.
• Facilitate network wide roll out of program and adoption of performance monitoring mechanisms with service providers
• Operate autonomously; drive multiple programs end-to-end including business goals, expansion plans, and supporting product launches.
応募資格(必須経験など)
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
- 5+ years of team management experience
- 5+ years experience in account management, business development or similar