【ブラックロック】Aladdin Client Services, Associate
仕事内容
https://careers.blackrock.com/job/tokyo/aladdin-client-services-associate/45831/77588392192
What will you do on the team
• Provide hands-on service to empower our clients to run their businesses on Aladdin: You will have direct, daily interactions with industry practitioners at respected investment institutions. You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will hone technical, industry, and relationship skills.
• Use technology to solve problems: We can teach the skills you need to succeed, such as SQL and UNIX, for maneuvering relational databases and parsing product logs. You will apply these skills to help client and product teams make Aladdin better.
• Educate users, demonstrate service insights, and relay user feedback to improve the client experience and our product: We believe that the best client service is proactive, not reactive. We are students of our own data and engage with our clients and engineers to keep problems from arising, in addition to handling issues that are brought to our attention.
• Work on a global team, with a local presence: Our support model follows the sun – if a market is open somewhere in the world, so are we. You will get to work with teams across the world, while engaging with a vibrant local team.
応募資格(必須経験など)
What capabilities are we looking for?
• Fluency in Japanese and English
• Exceptional communication skills and strong interpersonal skills
• Critical thinking
• Analytical approach
• Multitasking and time management
• Able to develop good working relationships with stakeholders
• Basic or intermediate coding and programming skills
• Ability to work in a fast-paced environment with high self-assurance, positive attitude and drive
• Strong presentation skills and ability to tailor approach to all corporate levels
• Ability to manage multiple incidents on a varying level of priority
• 3+ years in the financial or technology industry; client or vendor facing role preferred
• Experience in a client facing domain would be an added advantage
• Sound knowledge of fixed income, equity and derivative instruments and their pricing methodologies used by vendors such as Bloomberg, ICE Data Services, Markit, JPM Pricing Direct and Refinitiv Knowledge of third-party confirmation/settlement platforms would be a plus.